Shipping policy

Shipping Policy

At Ornaj, we work to process and deliver your order as smoothly as possible. Please review the shipping information below before placing your order.

Order Processing

After your order is placed, it may require processing time before it is shipped. Processing time can vary depending on product availability, supplier processing, and fulfillment requirements.

Shipping Time

Shipping time includes both processing time and delivery time. Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, holidays, incorrect shipping information, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Ornaj is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Order Tracking

When tracking information is available, it will be provided after the order has shipped. Please allow time for tracking details to update after shipment.

Delayed Orders

While we do our best to ensure timely delivery, shipping delays may occur. If your order is significantly delayed, please contact us through our Contact Us page with your order number.

Lost or Damaged Items

If your item arrives damaged, defective, or incorrect, please refer to our Return & Replacement Policy and contact us through our Contact Us page with your order number and clear photos of the issue.

Customs, Duties, and Taxes

Depending on your location, orders may be subject to customs fees, import duties, taxes, or other charges. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions about shipping or your order, please contact us through our Contact Us page.