Terms of service
Terms of Service
Welcome to Ornaj. By visiting our website, browsing our products, or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website.
Overview
This website is operated by Ornaj. Throughout the site, the terms “we,” “us,” and “our” refer to Ornaj. The terms “you” and “your” refer to the customer, visitor, or user of our website.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with the permission of a parent or legal guardian.
You agree not to use our products, website, or services for any unlawful or unauthorized purpose.
Product Information
We make every effort to display our products, descriptions, prices, images, colours, and details as accurately as possible. However, we cannot guarantee that product colours or details will appear exactly the same on every device or screen.
Product availability, prices, and descriptions may change at any time without notice.
Orders and Payments
When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, suspected fraud, incorrect pricing, product unavailability, payment issues, or violation of these Terms.
All payments are processed securely through Shopify and/or approved third-party payment providers. Ornaj does not store your full credit card or payment information.
Shipping and Delivery
Shipping times are estimates only and may include both processing time and delivery time. Delivery may be affected by supplier processing, carrier delays, customs, weather, holidays, incorrect shipping information, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. Ornaj is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
For more details, please review our Shipping Policy.
Returns, Replacements, and Refunds
Returns, replacements, and refunds are handled according to our Refund Policy.
We accept return or replacement claims only for items that arrive damaged, defective, or incorrect. Claims must be submitted through our Contact Us page within the required time frame stated in our Refund Policy, along with the order number and clear photos of the issue.
We do not accept returns or exchanges for change of mind, buyer’s remorse, wrong size or style selected by the customer, personal expectations, general dissatisfaction, or damage caused after delivery due to wear, misuse, improper care, or accidental damage.
Product Care
Jewelry items should be handled with care. Exposure to water, chemicals, perfume, lotions, sweat, rough handling, or improper storage may affect the appearance or lifespan of the item.
Ornaj is not responsible for damage caused by normal wear and tear, misuse, improper care, or accidental damage after delivery.
Accuracy of Website Information
We try to keep website information accurate and up to date, but we do not guarantee that all information on the site will always be complete, current, or error-free.
If an error is found, we reserve the right to correct it, update information, cancel an affected order, or change product availability without prior notice.
Third-Party Services
Our website may use third-party services, including Shopify, payment providers, shipping providers, analytics tools, marketing tools, and fulfillment partners.
Your use of third-party services may be subject to their own terms and privacy policies.
Intellectual Property
All content on the Ornaj website, including text, images, logos, graphics, designs, product names, and branding, is owned by or licensed to Ornaj unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
User Comments and Submissions
If you submit reviews, comments, messages, photos, or other content to us, you agree that we may use, edit, publish, or display that content for business, customer service, marketing, or website purposes, unless prohibited by law.
You agree not to submit content that is unlawful, abusive, misleading, defamatory, offensive, or infringes on the rights of others.
Prohibited Uses
You agree not to use our website or services to:
• Violate any law or regulation
• Infringe on intellectual property rights
• Submit false or misleading information
• Upload viruses, malware, or harmful code
• Interfere with website security or functionality
• Attempt unauthorized access to our systems
• Collect or track personal information of others
• Engage in fraudulent, abusive, or harmful activity
Limitation of Liability
To the fullest extent permitted by law, Ornaj is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our maximum liability for any claim related to an order shall not exceed the amount paid for that specific order.
Disclaimer of Warranties
Our website and products are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted, secure, or error-free.
Except as required by law, we make no warranties or guarantees beyond what is stated in our store policies.
Changes to These Terms
We may update these Terms of Service at any time. Any changes will be posted on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
Contact Us
If you have questions about these Terms of Service, please contact us through our Contact Us page.